a wrong or faulty item has been sent) or if an order is lost in transit, we will of course resend the goods at our own cost or offer a full refund. We are not liable for any loss or damage to goods that are returned to us so, if this occurs, it will invalidate your eligibility to an exchange or refund, and as such, we recommend sending it as either a recorded or tracked delivery. If a mistake has been made at our end (e.g. The customer is responsible for returning the goods to us if they want a refund or to exchange for another item. Items sent back to us without first requesting a return will not be accepted. If your return request is accepted, we’ll send you instructions on how and where to send your package. To help us locate your order on our system and resolve your issue more quickly, please make sure you provide us with your full name, email address and order reference number along with a brief message via the contact us button. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. png format only).We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once you have received the email confirming the receipt of your message, reply with a screenshot or forwarded copy of your purchase receipt (.jpg or.
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